E-mail Scrip(s) inquiry

Hi all,

I had an issue with someone tampering with permissions in /opt/rt3
earlier. After correcting ownership/permissions, I’ve noticed when I
submit tickets via e-mail, I’m not receiving a ticket creation template
back in my inbox. The following excerpts are in logs:

Apr 24 10:06:44 vitamin-nybw RT:
rt-3.6.1-4225-1177423604-1239.42-3-0@limemedical.com sent To:
user1@foo.com (/opt/rt3/lib/RT/Action/SendEmail.pm:325)
Apr 24 10:06:44 vitamin-nybw RT:
rt-3.6.1-4225-1177423604-1804.42-4-0@limemedical.com #42/849 - Scrip 4
(/opt/rt3/lib/RT/Action/SendEmail.pm:238)
Apr 24 10:06:45 vitamin-nybw RT: /usr/sbin/sendmail exitted with status
17152 (/opt/rt3/lib/RT/Action/SendEmail.pm:285)
Apr 24 10:06:45 vitamin-nybw RT:
rt-3.6.1-4225-1177423604-1804.42-4-0@limemedical.com sent Bcc:
user2@foo.com, user3@foo.com (/opt/rt3/lib/RT/Action/SendEmail.pm:325)
Apr 24 10:06:45 vitamin-nybw RT: Ticket 42 created in queue ‘helpdesk’
by sf (/opt/rt3/lib/RT/Ticket_Overlay.pm:755)

Any idea what could possibly be tampering with me no longer receiving
ticket creation in my inbox?

Also, I’d like to receive all comments/replies in my inbox, even if I
was the individual who posted the comment/reply.

Thanks,

  • sf