E-mail on Deletion?

RT Users
1

Dear List,

Can you confirm that the default behaviour for ticket deletion, doesn’t
involve an e-mail being sent out?

I thought it did and was wondering why a BCC or CC didn’t work when
deleting a ticket.

Thanks.

Kind Regards,

Gavin Henry.
Managing Director.

T +44 (0) 1224 279484
M +44 (0) 7930 323266
F +44 (0) 1224 742001
E ghenry@suretecsystems.com

Open Source. Open Solutions™.

http://www.suretecsystems.com/

2

At Wednesday 7/13/2005 05:24 AM, Gavin Henry wrote:

Dear List,

Can you confirm that the default behaviour for ticket deletion, doesn’t
involve an e-mail being sent out?

I thought it did and was wondering why a BCC or CC didn’t work when
deleting a ticket.

Thanks.

Gavin,

Sending of email is controlled by what scrips you have (global & queue). By
default there’s no scrips that will send mail on ticket deletion, so yes,
default behavior is not to send mail in that case. Same applies to cc & bcc.

Steve