E-mail mailgate problems

RT Users
1

If I create a ticket manually (via the GUI) and then add someone to the cc
list, when I reply to the ticket the e-mail is sent out just fine.

Non-RT mail seems to be fine as well

Mail sent to rt-mailgate fails:

Sep 1 09:35:57 frankie sendmail[22069]: j81FtKaD021801:
to=“|/etc/smrsh/rt-mail
gate --queue Tek-noc --action correspond --url
http://frankie.vigilancemonitorin
g.com/rt/”, ctladdr=Tek-noc@frankie.vigilancemonitoring.com (8/0),
delay=00:40
:21, xdelay=00:00:01, mailer=prog, pri=660869, dsn=4.0.0, stat=Deferred:
prog ma
iler (/usr/sbin/smrsh) exited with EX_TEMPFAIL

Received a bounce message from the new RT server:

could not find component for initial path
‘/rt/REST/1.0/NoAuth/mail-gateway’ (component roots are:
‘/opt/rt3/local/html’, ‘/opt/rt3/share/html’)

I seem to recall something like this but not nearly as bad the last time I
built RT on RHEL4 too…

2

If I create a ticket manually (via the GUI) and then add someone to the cc
list, when I reply to the ticket the e-mail is sent out just fine.

Non-RT mail seems to be fine as well

Mail sent to rt-mailgate fails:

Sep 1 09:35:57 frankie sendmail[22069]: j81FtKaD021801:
to=“|/etc/smrsh/rt-mail
gate --queue Tek-noc --action correspond --url
http://frankie.vigilancemonitorin
g.com/rt/”, ctladdr=Tek-noc@frankie.vigilancemonitoring.com (8/0),
delay=00:40
:21, xdelay=00:00:01, mailer=prog, pri=660869, dsn=4.0.0, stat=Deferred:
prog ma
iler (/usr/sbin/smrsh) exited with EX_TEMPFAIL

Received a bounce message from the new RT server:

could not find component for initial path
‘/rt/REST/1.0/NoAuth/mail-gateway’ (component roots are:
there is shouldn’t be ‘/rt’ in this line. See URL option in your
alias. It’s wrong. You are running RT at
http://frankie.vigilancemonitoring.com, but point mailgate to
http://frankie.vigilancemonitoring.com/rt

‘/opt/rt3/local/html’, ‘/opt/rt3/share/html’)

I seem to recall something like this but not nearly as bad the last time I
built RT on RHEL4 too…

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Best regards, Ruslan.