E-Mail issues

RT Users
1

I seem to have two problems with e-mails from RT right now. One is that for
some reason anything from RT is showing its full header in Outlook, although
this doesn’t happen in the older version I use elsewhere, I was wondering if
anyone else has come across this - this only happens with RT mails.

The second is that e-mails from RT list the From: as

Nobody [nobody@**********.]; on behalf of; Users Name via RT
[programming-comment@********.]

Obviously I’ve edited it a bit to remove info but you get the idea. In the
header we have:Reply-To: programming-comment@.***
RT-Originator: user@.*
Sender: Nobody <nobody@.>
From: “Users Name via RT” <programming-comment@**.***>

Now I’m guessing sendmail is adding nobody as the sender, but I can’t be
sure. Again any help would be great, as some mails clients don’t deal with
it right and we don’t like having ‘nobody’ in the address.

2

I have the same problem and posted the same question about a week ago.
For a temp solution I created an alias from nobody@***.*** to ->
programming-comment@******.***

Not elegant but works until a solution is offered.

Daniel Jenning wrote:

3

Hi,

Thanks for the idea, however I just edited SendEmail.pm to change the sender
address to the ‘from’ address, which sorts it out nicely. It seems it’s the
program ‘sendmail’ that’s adding the ‘nobody’ header to sender, but only if
its blank.From: Tim Hibbard [mailto:tim@calicohosting.com]
Sent: 28 September 2007 21:43
To: Daniel Jenning
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] E-Mail issues

I have the same problem and posted the same question about a week ago.
For a temp solution I created an alias from nobody@. to →
programming-comment@***.

Not elegant but works until a solution is offered.

Daniel Jenning wrote:

I seem to have two problems with e-mails from RT right now. One is that
for
some reason anything from RT is showing its full header in Outlook,
although
this doesn’t happen in the older version I use elsewhere, I was wondering
if
anyone else has come across this - this only happens with RT mails.

The second is that e-mails from RT list the From: as

Nobody [nobody@**********.]; on behalf of; Users Name via RT
[programming-comment@********.]

Obviously I’ve edited it a bit to remove info but you get the idea. In the
header we have:

Reply-To: programming-comment@.
RT-Originator: user@.
Sender: Nobody <nobody@.>
From: “Users Name via RT” <programming-comment@.***>

Now I’m guessing sendmail is adding nobody as the sender, but I can’t be
sure. Again any help would be great, as some mails clients don’t deal with
it right and we don’t like having ‘nobody’ in the address.

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4

Howdy,

I’m using Postfix so I will have to see if the same manipulation can be
done.

Thanks for the hint,

Tim

Daniel Jenning wrote:

5

OK, not enough coffee yet, SendEmail.pm and not sendmail. lol, enjoy
your week.

Daniel Jenning wrote: