Duplicating strings in subject

RT Users
1

Hi all.
Sorry for poor english. :slight_smile:

I ve got some problem with RT 3.6.
When i’am replyig or comments ticket, subject is changes to Re: [SMTH
#100] Text.
And when i’am reply to it several times, subject will be - [SMTH #100]
Re: [SMTH #100] Re: [SMTH #100] Re: [SMTH #100] Text.

How can i fix it?

2

Hi all.
Sorry for poor english. :slight_smile:

You never need apologize for communicating in a language that’s not your
native tongue. You, and many, many other rt users do far better in
English than I’d manage in Russian or Spanish, both of which I studied
for upwards of six years :wink:

I ve got some problem with RT 3.6.
When i’am replyig or comments ticket, subject is changes to Re: [SMTH
#100] Text.
And when i’am reply to it several times, subject will be - [SMTH #100]
Re: [SMTH #100] Re: [SMTH #100] Re: [SMTH #100] Text.

My guess is that your $rtname variable has a space at the end. What
does your RT_SiteConfig.pm look like (please remove only your
passwords).

-j