Duplicate users hinder login

There is an additonal problem with the customer base in the user table

There are similar User names in the database. (Peter Pan)

For instance there is one agent Peter Pan(provileged) having the same name than a customer Peter Pan (unpriviledged).
By default RT does not login our agent.

Can for instance the organisation field be taken as additional Login parameter?
Would that be done in Autohandler.pm?

Kind regards

JU

-----Ursprüngliche Nachricht-----
Von: Jesse Vincent jesse@bestpractical.com
Gesendet: 19.04.06 16:15:07
An: Joerg.Ungermann@web.de
CC: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Performance problem: Customers in Users Table

To echo what Ruslan said:

We fixed this in 3.4.5. Upgrading is likely the right answer.

Jesse

Rehearsing on our performance problems i thought about the users table:

we do have 1300 unpriviledged users in the users table.
They represent the customer base to link tickets to.

Will that result in bad perfomance when opening, creating or doing other trasactions on tickets?

Thanks

Jörg


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RT has two fields for users ‘Username’ and ‘Real Name’: first one must
be unique across the system and can be used as login, when the second
one should be used to store real name and can be not unique and user
can’t use it as login.

Email address also can be used to login into RT.

If you use RT 3.4.5 and it allows you to create two users with the
same Username then we should fix it. Does it?On 4/20/06, Jörg Ungermann Joerg.Ungermann@web.de wrote:

There is an additonal problem with the customer base in the user table

There are similar User names in the database. (Peter Pan)

For instance there is one agent Peter Pan(provileged) having the same name than a customer Peter Pan (unpriviledged).
By default RT does not login our agent.

Can for instance the organisation field be taken as additional Login parameter?
Would that be done in Autohandler.pm?

Kind regards

JU

-----Ursprüngliche Nachricht-----
Von: Jesse Vincent jesse@bestpractical.com
Gesendet: 19.04.06 16:15:07
An: Joerg.Ungermann@web.de
CC: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Performance problem: Customers in Users Table

To echo what Ruslan said:

We fixed this in 3.4.5. Upgrading is likely the right answer.

Jesse

On Wed, Apr 19, 2006 at 02:47:40PM +0200, Jrg Ungermann wrote:

Rehearsing on our performance problems i thought about the users table:

we do have 1300 unpriviledged users in the users table.
They represent the customer base to link tickets to.

Will that result in bad perfomance when opening, creating or doing other trasactions on tickets?

Thanks

Jörg


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http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

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http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
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Best regards, Ruslan.