We’ve been using RT for quite a while, and I have noticed that on occasion, we will have two employees respond to the same ticket/question–which can obviously confuse the client.
I am considering adding some kind of protection for this in /Ticket/Update.html. Perhaps adding a unix timestamp as a hidden field in Update.html when the page is loaded, and then when that page is submitted, the responses for that ticket can be checked to see if there have been any submitted after that timestamp (I.E. after the Update.html page was loaded). If so, it would redisplay the response edit page to the user with a warning at the top (but no timestamp hidden in for form this time), so they can decide whether or not they actually want to force submission of the response.
Does this sound like something that would be useful to anyone else? I hate to have to patch the source every time I upgrade, and if it sounds like something others would use, would love to see it included in the program by default.
Let me know,