Duplicate Mail

RT Users
1

Hello,

is there any way to prevent RT from sending mail twice to the same
recipient? In our current setup, we often get the same mail for the same
transaction twice.

It is perfectly valid in our setup for a ticket to have abc@foo.bar as
the requestor of a ticket and be its owner as well. This may even be the
case when abc@foo.bar is a watcher of the queue the ticket is in.

I currently have set up scrips like this

  • On Correspond notify Requestors, Cc and AdminCc with template
    Correspondence
  • On Correspond notify Owner with template Correspondence
  • On Correspond notify Other Recipients with template Correspondence

The same for comments, except it should not notify the Requestor.
That is the way we need it.

Any way to get rid of the duplicates? We are using RT 3.6 on Debian
etch, and I’d like to stick with 3.6 at least until lenny is final.

Bye,
Andreas

2

http://wiki.bestpractical.com/view/ScripActionOn Tue, Feb 3, 2009 at 1:44 PM, Andreas Heinlein aheinlein@gmx.com wrote:

Hello,

is there any way to prevent RT from sending mail twice to the same
recipient? In our current setup, we often get the same mail for the same
transaction twice.

It is perfectly valid in our setup for a ticket to have abc@foo.bar as
the requestor of a ticket and be its owner as well. This may even be the
case when abc@foo.bar is a watcher of the queue the ticket is in.

I currently have set up scrips like this

  • On Correspond notify Requestors, Cc and AdminCc with template
    Correspondence
  • On Correspond notify Owner with template Correspondence
  • On Correspond notify Other Recipients with template Correspondence

The same for comments, except it should not notify the Requestor.
That is the way we need it.

Any way to get rid of the duplicates? We are using RT 3.6 on Debian
etch, and I’d like to stick with 3.6 at least until lenny is final.

Bye,
Andreas

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