Duplicate mail problem

RT Users
1

It seems that tickets/correspondence generated in the WebRT interface are
emailing more than one copy, yet there is only one copy in the database. My
email system is qmail, and I have sendmailpipe, sendmailpath, and sendmailargs
set correctly. Does anyone know what might be happening?

Thanks,
Richard

2

Richard Massa:

It seems that tickets/correspondence generated in the WebRT interface are
emailing more than one copy, yet there is only one copy in the database. My
email system is qmail, and I have sendmailpipe, sendmailpath, and sendmailargs
set correctly. Does anyone know what might be happening?

What scrips do you have?

I think of AI as the study of programming situations where either don’t
know what you want, or don’t know how to get it.
- Sean Burke

3

I don’t think I have configured any scrips, so its just the ones that come
with RT:

OnCreate AutoreplyToRequestors with template Autoreply
OnCreate NotifyAdminCcs with template Transaction
OnCorrespond NotifyAllWatchers with template Correspondence
OnComment NotifyAdminCcsAsComment with template AdminComment
OnComment NotifyOtherRecipientsAsComment with template Correspondence
OnCorrespond NotifyOtherRecipients with template CorrespondenceOn Tue, Jun 18, 2002 at 08:58:51AM +0100, Simon Cozens wrote:

Richard Massa:

It seems that tickets/correspondence generated in the WebRT interface are
emailing more than one copy, yet there is only one copy in the database. My
email system is qmail, and I have sendmailpipe, sendmailpath, and sendmailargs
set correctly. Does anyone know what might be happening?

What scrips do you have?

–
I think of AI as the study of programming situations where either don’t
know what you want, or don’t know how to get it.
- Sean Burke

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