Hi,
I’m using RT 3.6.7.
Our users sometimes put an internal email in the bcc when replying to
a requestor. I have found that sometimes the bcc recipient receives
the email twice.
Looking at the history of the ticket, I see the following:
Mon Oct 27 15:31:48 2008 RT_System - Status changed from
‘new’ to ‘open’
Mon Oct 27 15:31:48 2008 RT_System - Outgoing email recorded [Show]
Mon Oct 27 15:31:48 2008 RT_System - Outgoing email recorded [Show]
Mon Oct 27 15:31:48 2008 RT_System - Outgoing email recorded [Show]
Mon Oct 27 15:31:51 2008 pstringer - Status changed from ‘open’
to ‘resolved’
Clicking on the first two “Show” buttons shows me the emails sent to
the bcc. They are identical except for the Message-ID:
Message-ID: rt-3.6.7-11790-1225114307-1745.16217-6-0@xxxx.xx.xx
Message-ID: rt-3.6.7-11790-1225114307-1745.16217-7-0@xxxx.xx.xx
The third “Show” shows me the email to the requestor with the
following Message-ID:
Message-ID: rt-3.6.7-11790-1225114307-1745.16217-15-0@xxxx.xx.xx
The other difference is the bcc mails are from the “user name via RT”
and the requestor email is “Queue Name vi RT”.
Have I set up the queues incorrectly?
Thanks for any help.
Regards,
Stefan