Duplicate e-mail

RT Users
1

We have RT setup so any correspondence will be added as a Cc. No
duplicate is being sent if the owner is Nobody. Once the ticket is
owned by somebody that is already a Cc then duplicate comes. Please
help, thanks.

2

Request Tracker Wiki 5/31/07, slamp slamp slackamp@gmail.com wrote:

We have RT setup so any correspondence will be added as a Cc. No
duplicate is being sent if the owner is Nobody. Once the ticket is
owned by somebody that is already a Cc then duplicate comes. Please
help, thanks.

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