Duplicate approval creation when setting owner with scrips

Hi,

I have a global scrip which, on create, sets the ticket owner in the
clean up code part.

my $QueueName = $self->TicketObj->QueueObj->Name;
my $owner = “hanshunger”;
$owner = “hanssatt” if $QueueName eq “Food Requests”;
$self->TicketObj->SetOwner( $owner);
1;

custom condition and preparation code have just return 1; in it

For the queue “Food Requests” I have a local scrip which checks the
value of a CF and returns either 1 or undef, if it returns 1 the
assigned local template creates approval requests.

If I set the global scrip, which changes the owner, to stage “disabled”
it works just fine but when I set it to “TransactionCreate” the approval
requests are created twice.

Would anyone know how to get around this problem?

Best Regards,

Uwe Kolsch
InforSense Ltd
Colet Court
100 Hammersmith Road
London
W6 7JP

Skype: ukolsch.inforsense
Phone: +44 (0)20 82378549
Email: ukolsch@inforsense.com
www.inforsense.com

InforSense Disclaimer
This email is confidential and intended solely for the use of the
individual to whom it is addressed, and not intended to be further
distributed without explicit prior approval of the sender. Any views or
opinions presented are solely those of the author and do not necessarily
represent those of InforSense Limited unless explicitly indicated. If
you are not the intended recipient, be advised that you have received
this email in error and that any use, dissemination, forwarding,
printing, or copying of this email is strictly prohibited.