Due Date on queue list

Has anyone seen the situation when trying to add the Due Date to the queue
listing, nothing happens? I added

   { Header => 'DueDate',
     TicketAttribute => 'DueAsString'
     },

into the WebOptions hash to no avail. I attempted a few other variations
that also had no effect. In fact I just changed some of the header
strings, (changed requestor(s) to reqqqquestor) and still the headers were
correct on the queue listing. It appears to me that the WebOptions
section of the config.pm is not being read.

Does anyone have a suggestion as how to make the Due Date appear on the
queue listing or other settings to check to resolve this problem

I am using rt-2-0-11.

Thanks,

    Chris

clarsson@manu.com wrote:

correct on the queue listing. It appears to me that the WebOptions
section of the config.pm is not being read.

Did you stop and start (not just reload) apache after changing config.pm?

That did it. Thank you very much.

As an aside… it didn’t mention that in the config.pm did it. Maybe I’m
just losing my mind…

    - Chris

Phil Homewood pdh@snapgear.com
Sent by: Phil Homewood pdh@moreton.com.au
01/28/2002 04:59 PMTo: clarsson@manu.com
cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Due Date on queue list

clarsson@manu.com wrote:

correct on the queue listing. It appears to me that the WebOptions
section of the config.pm is not being read.

Did you stop and start (not just reload) apache after changing config.pm?

clarsson@manu.com wrote:

As an aside… it didn’t mention that in the config.pm did it. Maybe I’m
just losing my mind…

No, it didn’t. I thought it was in tha FAQ, but I don’t see it there.

FAQ Maintainers:

Q: My changes to config.pm don’t seem to take effect. Why?

A: You need to stop and start apache.
“apachectl reload” and “apachectl graceful” won’t work if
you’re using the mod_perl handler.
On most systems you want to do “apachectl stop; apachectl start”
(or “apachectl stop; apachectl startssl” if you use SSL). On
RedHat Linux you’ll need to “service httpd restart” instead.

FYI, It used to be in the FAQ on the helgrim.com site, but there were
still lots of queries of this sort, so I moved it to the main index page
and put it in big bold letters.
Since the docs moved to RTFM, it wasn’t put back in.
It is stressed in the installation guide already, and I’ve now added it
back into the FAQ, in big bold letters.
-fr.

At 22:37 28/01/02, Phil Homewood wrote:

clarsson@manu.com wrote:

As an aside… it didn’t mention that in the config.pm did it. Maybe I’m
just losing my mind…

No, it didn’t. I thought it was in tha FAQ, but I don’t see it there.

FAQ Maintainers:

Q: My changes to config.pm don’t seem to take effect. Why?

A: You need to stop and start apache.
“apachectl reload” and “apachectl graceful” won’t work if
you’re using the mod_perl handler.
On most systems you want to do “apachectl stop; apachectl start”
(or “apachectl stop; apachectl startssl” if you use SSL). On
RedHat Linux you’ll need to “service httpd restart” instead.


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Feargal Reilly,
Systems Administrator,
The CIA.

Has anyone seen the situation when trying to add the Due Date to the queue
listing, nothing happens? I added

   { Header => 'DueDate',
     TicketAttribute => 'DueAsString'
     },

into the WebOptions hash to no avail. I attempted a few other variations
that also had no effect. In fact I just changed some of the header
strings, (changed requestor(s) to reqqqquestor) and still the headers were
correct on the queue listing. It appears to me that the WebOptions
section of the config.pm is not being read.

Does anyone have a suggestion as how to make the Due Date appear on the
queue listing or other settings to check to resolve this problem

I am using rt-2-0-11.

Thanks,

    Chris