Due date in business hours

RT Users
1

Is anyone using this under 3.6.1?

I’ve been noddling with it for a week and can’t get it to work.

TIA,

Jud.

2

Judson Main wrote:

Is anyone using this under 3.6.1?
I’ve been noddling with it for a week and can’t get it to work.

I’ve got custom scrips in RT 3.4 that use Jesse Vincent’s
Business::Hours module to compute a due date. Is that what you mean?

Rick R.

3

I was talking about the scrip on Bestpractical’s wiki site called
“Due Date in Business Hours”.

I understand about the Business::Hours mod, and have started
to write a perl script to do what the above scrip is supposed to.
May need your help on that though, as figuring out the math
is a little puzzling.

Thanks much,

Jud.On Fri Oct 20 15:51 , Rick Russell rickr@rice.edu sent: Judson Main wrote:

Is anyone using this under 3.6.1?
I’ve been noddling with it for a week and can’t get it to work.

I’ve got custom scrips in RT 3.4 that use Jesse Vincent’s
Business::Hours module to compute a due date. Is that what you mean?

Rick R.

4

Judson,

We could use such a scrip. Would you mind sending us your finished product?

Kenn
LBNL

Judson Main wrote:

5

That’s my code (or maybe an edited version of it – I haven’t looked at
changes lately) in the wiki, and we’re using it under 3.6.1 – what sort
of problems are you having?

Mark Roedel
Senior Programmer / Analyst
LeTourneau University
Longview, Texas USA-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Judson
Main
Sent: Friday, October 20, 2006 1:19 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] due date in business hours

Is anyone using this under 3.6.1?

I’ve been noddling with it for a week and can’t get it to work.

TIA,

Jud.

6

Well, I went back and rechecked my cut 'n paste job, and it appears
that whatever I changed a week ago is working now. I’m going to write this
one down to PBKAC.

Wish I could go back and apply this to all of our closed tickets
(for my manager’s reports). Would you happen to know of a solution
for this? If not, no biggie at all.

Thanks much for this contribution!

Jud.

On Mon Oct 23 16:55 , ‘Roedel, Mark’ MarkRoedel@letu.edu sent: