Drop-down menu for Owner field disappeared

RT suddenly stopped showing a drop-down menu for the Owner field today.
It’s just a regular text box now. You can still type in it, and the
autocomplete works, but the drop-down is gone. We’re running 4.2.0. There’s
no difference in behavior in different browsers. Any suggestions?

Tim Wilson
Twin Cities, Minnesota, USA
online: timwilson.info ph: 763.515.4960

RT suddenly stopped showing a drop-down menu for the Owner field
today. It’s just a regular text box now. You can still type in it, and
the autocomplete works, but the drop-down is gone. We’re running
4.2.0. There’s no difference in behavior in different browsers. Any
suggestions?

For performance reasons, RT 4.2 switches to an autocomplete box once the
number of possible owners grows beyond 50. If it did so suddenly, it’s
a fair bet that someone handed out OwnTicket too broadly, and the
autocompleter is saving you from a drop-down that would otherwise
contain, say, all users in your system.

  • Alex

RT suddenly stopped showing a drop-down menu for the Owner field
today. It’s just a regular text box now. You can still type in it, and
the autocomplete works, but the drop-down is gone. We’re running
4.2.0. There’s no difference in behavior in different browsers. Any
suggestions?

For performance reasons, RT 4.2 switches to an autocomplete box once the
number of possible owners grows beyond 50. If it did so suddenly, it’s
a fair bet that someone handed out OwnTicket too broadly, and the
autocompleter is saving you from a drop-down that would otherwise
contain, say, all users in your system.

It’s also worth knowing that RT logs at the notice level when this
happens, so your logs should have pointed you in the right direction.

-kevin