Download link in ticket

Oh great and powerful (and tolerant) RT users list…

When we had RT 3, the users clicked the DOWNLOAD link in the body of a
ticket (as in “Download (untitled) / with headers text/html 3.5k” and it
opened whatever was attached inline with the ticket. In RT4 this
behavior is gone.

Right now when you click download, you get a prompt from IE or firefox
to actually download a file. My guy want to hit the download link and
have it open inline. I could probably twist arms to tolerate it opening
in the same tab. The download prompt isn’t something they want to deal
with.

I figured this was a problem in my apache config, so I have enabled
"AddHandler send-as-is asis". Apparently the application doesn’t really
send HTML? What’s going on here?

Joshua Knarr
knarrj@gsicommerce.com
Desk: 610-491-7110
Mobi: 484-636-7371

The information contained in this electronic mail transmission is
intended only for the use of the individual or entity named in this
transmission. If you are not the intended recipient of this
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transmission do not necessarily reflect the views or position of GSI
Commerce, Inc. or its subsidiaries and/or affiliates.

I wish someone had mentioned the new directive for TrustHTMLAttachments
and AlwaysDownloadAttachments. ;^)On Tue, 2011-05-10 at 14:31 -0400, Joshua Knarr wrote:

Oh great and powerful (and tolerant) RT users list…

When we had RT 3, the users clicked the DOWNLOAD link in the body of a
ticket (as in “Download (untitled) / with headers text/html 3.5k” and
it opened whatever was attached inline with the ticket. In RT4 this
behavior is gone.

Right now when you click download, you get a prompt from IE or firefox
to actually download a file. My guy want to hit the download link and
have it open inline. I could probably twist arms to tolerate it
opening in the same tab. The download prompt isn’t something they want
to deal with.

I figured this was a problem in my apache config, so I have enabled
"AddHandler send-as-is asis". Apparently the application doesn’t
really send HTML? What’s going on here?

Joshua Knarr
knarrj@gsicommerce.com
Desk: 610-491-7110
Mobi: 484-636-7371

The information contained in this electronic mail transmission is
intended only for the use of the individual or entity named in this
transmission. If you are not the intended recipient of this
transmission, you are hereby notified that any disclosure, copying or
distribution of the contents of this transmission is strictly prohibited
and that you should delete the contents of this transmission from your
system immediately. Any comments or statements contained in this
transmission do not necessarily reflect the views or position of GSI
Commerce, Inc. or its subsidiaries and/or affiliates.

Joshua Knarr
knarrj@gsicommerce.com
Desk: 610-491-7110
Mobi: 484-636-7371

The information contained in this electronic mail transmission is
intended only for the use of the individual or entity named in this
transmission. If you are not the intended recipient of this
transmission, you are hereby notified that any disclosure, copying or
distribution of the contents of this transmission is strictly prohibited
and that you should delete the contents of this transmission from your
system immediately. Any comments or statements contained in this
transmission do not necessarily reflect the views or position of GSI
Commerce, Inc. or its subsidiaries and/or affiliates.