Doubt RT

RT Users
1

Good afternoon,

I am needing a help!. I am using RT two weeks, I am users beginner, I
need to do some modifications in some fields that I created. For
example:

I created tree new fields:

Open Ticket: 23/06/05 12:00
Resolved Ticket: 23/06/05 12:45
Time of solution: 45 minuts (here I need that shows me the difference of
the first and second fields in
"Minutes").

I would like to know somebody needed that.
Excuse, my English is not very good!
Thank you Rodrigo (Brazil)

Rodrigo Blanco
Engenheiro de Suporte

2

Hi folks,

            I'm creating a "scrip" to do some activities in the

Ticket creation process, but I’m having some problems with the value of
creation date.
I’m getting the value of “$self->TicketObj->Created” and
it’s returning a value with a difference about 3 hours.

            Anyone has an idea to solve it?

Regards,

3

Rodrigo Blanco wrote:

Hi folks,

            I�m creating a �scrip� to do some activities in the

Ticket creation process, but I�m having some problems with the value of
creation date.

            I�m getting the value of �$self->TicketObj->Created� and

it�s returning a value with a difference about 3 hours.

            Anyone has an idea to solve it?

My first thought is that perhaps a timezone is set differently somewhere
along the line.

Cheers,
Tom