I’ve recently upgraded from RT 3.0.8 to 3.8.7 and needless to say the
upgrade was smooth
But there are a few quirks that need to be ironed out.
Every reply on the ticket, ( via the Web Gui and Mail) doubles the spacing.
I’ve searched in the mailing lists and looks like this problem was
atttributed to the WYSIWYG editor and is fixed in 3.8.7. I’ve disabled the
fck editor, but the problem still persists. This happens when the replies
are sent via mail as well. Could it be the MTA ( Postfix ) I’m using?
Also, When a ticket is assigned to a person, the owner gets two
notifications instead of one. I’m guessing this is some remnant from my old
configuration.
I’ve tried lots of things, but the double spacing still remains.
What is odd is that mails sent without using the Web interface gets a space
added for “everyline”. Every space get’s doubled. I know in the mailing list
this was said to be due to the fckeditor, but I’m using simple mail. I’ve
disabled the editor but the issue is still present.
I’m using the latest RT 3.8.7 - what could be the problem?
I’ve recently upgraded from RT 3.0.8 to 3.8.7 and needless to say the
upgrade was smooth
But there are a few quirks that need to be ironed out.
Every reply on the ticket, ( via the Web Gui and Mail) doubles the spacing.
I’ve searched in the mailing lists and looks like this problem was
atttributed to the WYSIWYG editor and is fixed in 3.8.7. I’ve disabled the
fck editor, but the problem still persists. This happens when the replies
are sent via mail as well. Could it be the MTA ( Postfix ) I’m using?
Also, When a ticket is assigned to a person, the owner gets two
notifications instead of one. I’m guessing this is some remnant from my old
configuration.
I’ve tried lots of things, but the double spacing still remains.
What is odd is that mails sent without using the Web interface gets a space
added for “everyline”. Every space get’s doubled. I know in the mailing list
this was said to be due to the fckeditor, but I’m using simple mail. I’ve
disabled the editor but the issue is still present.
I’m using the latest RT 3.8.7 - what could be the problem?
The very short version is that recent outlook has decided that in the
plaintext version of messages you send, hitting return means “paragraph
break. send two newlines!” There are some improvements in what will
become RT 3.8.8. Additional improvement can be had by moving your RT
templates over to text/html, which RT will dutifully turn into a
multipart/alternative.
Upgraded to 3.8.8 but the issues still persists. Any transaction between MS
outlook and the ticketing system adds extra spaces.
Aren’t other RT users facing this same issue?
Thanks,
Raghu SiddarthOn Thu, Mar 18, 2010 at 12:31 AM, Jesse Vincent jesse@bestpractical.comwrote:
On Wed 17.Mar’10 at 13:42:36 +0530, Rags wrote:
I’ve tried lots of things, but the double spacing still remains.
What is odd is that mails sent without using the Web interface gets a
space
added for “everyline”. Every space get’s doubled. I know in the mailing
list
this was said to be due to the fckeditor, but I’m using simple mail. I’ve
disabled the editor but the issue is still present.
I’m using the latest RT 3.8.7 - what could be the problem?
The very short version is that recent outlook has decided that in the
plaintext version of messages you send, hitting return means “paragraph
break. send two newlines!” There are some improvements in what will
become RT 3.8.8. Additional improvement can be had by moving your RT
templates over to text/html, which RT will dutifully turn into a
multipart/alternative.
