I’m running RT 2.0.13 and exim 3.35-1 on a Debian 3.0 box.
I have noticed a problem where RT quotes the double-quotation character
surrounding the From: field, where they exist, of an email sent to a queue.
e.g.From: “User, Random” firstname.lastname@example.org
RT adds another double-quotation without quoting the exisiting ones
From: ""User, Random" via RT" <email@example.com>
The first “” is recognised as one token and so becomes
From: "", User
which causes exim to barf.
Now, I think this is prolly because some of our users’ Outlook clients have
been configured with quotes surrounding the email username. Unfortunately,
all these PCs are administrated by our internal IT guys who have a standard
Is this a recognised problem? I’m guessing that it could be solved
by modifying some portion of rt-mailgate to check if the double-quotes
exist, and then strip them out. I’m not an exim user, so I am unsure if
this is an exim problem.
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