Double quoting From: header

Hi.

I’m running RT 2.0.13 and exim 3.35-1 on a Debian 3.0 box.
I have noticed a problem where RT quotes the double-quotation character
surrounding the From: field, where they exist, of an email sent to a queue.

e.g.From: “User, Random” user@foo.com

RT adds another double-quotation without quoting the exisiting ones
i.e.

From: ""User, Random" via RT" <queue@foo.com>

The first “” is recognised as one token and so becomes

From: "", User

which causes exim to barf.

Now, I think this is prolly because some of our users’ Outlook clients have
been configured with quotes surrounding the email username. Unfortunately,
all these PCs are administrated by our internal IT guys who have a standard
PC build.

Is this a recognised problem? I’m guessing that it could be solved
by modifying some portion of rt-mailgate to check if the double-quotes
exist, and then strip them out. I’m not an exim user, so I am unsure if
this is an exim problem.

TIA,

Tim
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Hi.

I’m running RT 2.0.13 and exim 3.35-1 on a Debian 3.0 box.
I have noticed a problem where RT quotes the double-quotation character
surrounding the From: field, where they exist, of an email sent to a queue.

This definitely changed in 2.0.15. I’m not convinced it’s fixed, but
it would be good to hear if 2.0.15 solves this problem for you.

Best,
Jesse

»|« http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Thanks Jesse; I’ve been procrastinating upgrading RT :wink:
I’ll let you know if it resolves the problem.

Regards,

Tim-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: 29 October 2002 10:31
To: Welch, Tim
Cc: 'rt-users@lists.fsck.com’
Subject: Re: [rt-users] Double quoting From: header

On Tue, Oct 29, 2002 at 09:36:26AM -0000, Welch, Tim wrote:

Hi.

I’m running RT 2.0.13 and exim 3.35-1 on a Debian 3.0 box.
I have noticed a problem where RT quotes the double-quotation character
surrounding the From: field, where they exist, of an email sent to a
queue.

This definitely changed in 2.0.15. I’m not convinced it’s fixed, but
it would be good to hear if 2.0.15 solves this problem for you.

Best,
Jesse

»|« http://www.bestpractical.com/rt – Trouble Ticketing. Free.
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
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confidential and intended solely for the attention and use of the named
addressee(s). If you are not the intended recipient you must not copy,
distribute or use it for any purpose or disclose the contents to any person.
If you have received this e-mail in error, please notify us immediately at
it@ntt.co.uk. The information contained in this e-mail (and any attachments)
is supplied in good faith, but the sender shall not be under any liability
in damages or otherwise for any reliance that may be placed upon it by the
recipient. Any comments or opinions expressed are those of the originator
not of NTT Europe Ltd unless otherwise expressly stated.

“TW” == Tim Welch writes:

TW> I’m running RT 2.0.13 and exim 3.35-1 on a Debian 3.0 box.

If you run 2.0.15 you won’t have this problem.