Hi.
I’m running RT 2.0.13 and exim 3.35-1 on a Debian 3.0 box.
I have noticed a problem where RT quotes the double-quotation character
surrounding the From: field, where they exist, of an email sent to a queue.
e.g.From: “User, Random” user@foo.com
RT adds another double-quotation without quoting the exisiting ones
i.e.
From: ""User, Random" via RT" <queue@foo.com>
The first “” is recognised as one token and so becomes
From: "", User
which causes exim to barf.
Now, I think this is prolly because some of our users’ Outlook clients have
been configured with quotes surrounding the email username. Unfortunately,
all these PCs are administrated by our internal IT guys who have a standard
PC build.
Is this a recognised problem? I’m guessing that it could be solved
by modifying some portion of rt-mailgate to check if the double-quotes
exist, and then strip them out. I’m not an exim user, so I am unsure if
this is an exim problem.
TIA,
Tim
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Hi.
I’m running RT 2.0.13 and exim 3.35-1 on a Debian 3.0 box.
I have noticed a problem where RT quotes the double-quotation character
surrounding the From: field, where they exist, of an email sent to a queue.
This definitely changed in 2.0.15. I’m not convinced it’s fixed, but
it would be good to hear if 2.0.15 solves this problem for you.
Best,
Jesse
»|« Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.
Thanks Jesse; I’ve been procrastinating upgrading RT 
I’ll let you know if it resolves the problem.
Regards,
Tim-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: 29 October 2002 10:31
To: Welch, Tim
Cc: ‘rt-users@lists.fsck.com’
Subject: Re: [rt-users] Double quoting From: header
On Tue, Oct 29, 2002 at 09:36:26AM -0000, Welch, Tim wrote:
Hi.
I’m running RT 2.0.13 and exim 3.35-1 on a Debian 3.0 box.
I have noticed a problem where RT quotes the double-quotation character
surrounding the From: field, where they exist, of an email sent to a
queue.
This definitely changed in 2.0.15. I’m not convinced it’s fixed, but
it would be good to hear if 2.0.15 solves this problem for you.
Best,
Jesse
»|« Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.
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rt-users@lists.fsck.com
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Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
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is supplied in good faith, but the sender shall not be under any liability
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not of NTT Europe Ltd unless otherwise expressly stated.
“TW” == Tim Welch writes:
TW> I’m running RT 2.0.13 and exim 3.35-1 on a Debian 3.0 box.
If you run 2.0.15 you won’t have this problem.