Double messages

I’m getting double messages from the list from each post. Where do I go to
correct this?

Miles Scruggs

winmail.dat (3.17 KB)

Can you send me a copy of the dupes for a single message with all
headers intact? We’ve had occasional problems with users reinjecting
messages back into the list.

And as a PSA, our ISP’s upstream have
gotten themselves listed in SPEWS for the shady business practices of
one of their customers. Which means some folks may not be seeing mail
right now. Our ISP is working on a couple of solutions for us.

-JesseOn Wed, Jul 16, 2003 at 10:08:56AM -0700, Miles Scruggs wrote:

I’m getting double messages from the list from each post. Where do I go to
correct this?

Miles Scruggs

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Ive had this problem once before to. One of our admins replied to a
ticket via email and RT freaked and kept sending the email out over and
over again. The reply made it to the ticket and the ticket in RT was
fine just the repeat of emails. The only way to fix RT was to close the
ticket and they stoped after the Resolved notice was sent out. This
happened for us on RT3.0.3.On Wed, 2003-07-16 at 16:44, Jesse Vincent wrote:

Can you send me a copy of the dupes for a single message with all
headers intact? We’ve had occasional problems with users reinjecting
messages back into the list.

And as a PSA, our ISP’s upstream have
gotten themselves listed in SPEWS for the shady business practices of
one of their customers. Which means some folks may not be seeing mail
right now. Our ISP is working on a couple of solutions for us.

-Jesse

On Wed, Jul 16, 2003 at 10:08:56AM -0700, Miles Scruggs wrote:

I’m getting double messages from the list from each post. Where do I go to
correct this?

Miles Scruggs

Richie Crews
Unix Administrator / Internet Integrator
Red Hat Certified Engineer
Email: rcrews@intercall.com
Cell: (706) 773 - 3436
Desk: (706) 634 - 3681
Fax: (706) 634 - 3831

Unix is very user friendly, its just picky on who it likes…

"Providing security for your email needs"
Stop Spam, Support RBL http://www.mail-abuse.org

Ive had this problem once before to. One of our admins replied to a
ticket via email and RT freaked and kept sending the email out over and
over again. The reply made it to the ticket and the ticket in RT was
fine just the repeat of emails. The only way to fix RT was to close the
ticket and they stoped after the Resolved notice was sent out. This
happened for us on RT3.0.3.

Richie,
I think mike was talking about rt-users, not RT itself. To my
knowledge, RT should not act as you’re describing unless you’ve
turned on ParseMessageForTicketCcs and not gotten the RT address
regexp quite right. I’d be interested to hear if you could
reproduce it.

Jesse

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

My bad… I jumped the gun again ( like life =) ). There is No
ParseMessageForTicketsCcs, there is a ParseNewMessageForTicketCcs which
is set to 1 currently so its currently turned on. As for reproducing I
even tried to send the same email chains and could not duplicate it
again.On Wed, 2003-07-16 at 16:54, Jesse Vincent wrote:

On Wed, Jul 16, 2003 at 04:50:06PM -0400, Richie Crews wrote:

Ive had this problem once before to. One of our admins replied to a
ticket via email and RT freaked and kept sending the email out over and
over again. The reply made it to the ticket and the ticket in RT was
fine just the repeat of emails. The only way to fix RT was to close the
ticket and they stoped after the Resolved notice was sent out. This
happened for us on RT3.0.3.

Richie,
I think mike was talking about rt-users, not RT itself. To my
knowledge, RT should not act as you’re describing unless you’ve
turned on ParseMessageForTicketCcs and not gotten the RT address
regexp quite right. I’d be interested to hear if you could
reproduce it.

Jesse
Richie Crews
Unix Administrator / Internet Integrator
Red Hat Certified Engineer
Email: rcrews@intercall.com
Cell: (706) 773 - 3436
Desk: (706) 634 - 3681
Fax: (706) 634 - 3831

Unix is very user friendly, its just picky on who it likes…

"Providing security for your email needs"
Stop Spam, Support RBL http://www.mail-abuse.org

My bad… I jumped the gun again ( like life =) ). There is No
ParseMessageForTicketsCcs, there is a ParseNewMessageForTicketCcs which
is set to 1 currently so its currently turned on. As for reproducing I
even tried to send the same email chains and could not duplicate it
again.

That’s the variable I mean, yes. I suspect your RTAddressRegexp is not
quite right.

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Actually it is set right, its configured for every address (internal and
external) that could goto RT.On Wed, 2003-07-16 at 17:06, Jesse Vincent wrote:

On Wed, Jul 16, 2003 at 04:58:53PM -0400, Richie Crews wrote:

My bad… I jumped the gun again ( like life =) ). There is No
ParseMessageForTicketsCcs, there is a ParseNewMessageForTicketCcs which
is set to 1 currently so its currently turned on. As for reproducing I
even tried to send the same email chains and could not duplicate it
again.

That’s the variable I mean, yes. I suspect your RTAddressRegexp is not
quite right.
Richie Crews
Unix Administrator / Internet Integrator
Red Hat Certified Engineer
Email: rcrews@intercall.com
Cell: (706) 773 - 3436
Desk: (706) 634 - 3681
Fax: (706) 634 - 3831

Unix is very user friendly, its just picky on who it likes…

"Providing security for your email needs"
Stop Spam, Support RBL http://www.mail-abuse.org