Don't display attachments

RT-3.4.4
I have read the RT book, config files, and perused the list. This
message: http://www.gossamer-threads.com/lists/rt/users/36052 details my
same question but there was no response.

I am looking for a way to get rt to upload an attachment, note that an
attachment is there, but not display the attachment in line. Did I
overlook a config var or do I need a script or maybe modify a template
somewhere.
Lewis Bergman
Texas Communications
4309 Maple St.
Abilene, TX 79602-8044
Off. 325-691-3301
Cell 325-439-0533
fax 325-695-6841

RT-3.4.4
I have read the RT book, config files, and perused the list. This
message: http://www.gossamer-threads.com/lists/rt/users/36052 details my
same question but there was no response.

I am looking for a way to get rt to upload an attachment, note that an
attachment is there, but not display the attachment in line. Did I
overlook a config var or do I need a script or maybe modify a template
somewhere.

Yep, it’s a problem in RT code and require fix, patches are really welcome.


Lewis Bergman
Texas Communications
4309 Maple St.
Abilene, TX 79602-8044
Off. 325-691-3301
Cell 325-439-0533
fax 325-695-6841

Best regards, Ruslan.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
Of Ruslan Zakirov
Sent: Monday, April 03, 2006 3:25 AM
To: Lewis Bergman
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Don’t display attachments

RT-3.4.4
I have read the RT book, config files, and perused the list. This
message:
http://www.gossamer-threads.com/lists/rt/users/36052 details my
same question but there was no response.

I am looking for a way to get rt to upload an attachment,
note that an
attachment is there, but not display the attachment in line. Did I
overlook a config var or do I need a script or maybe modify
a template
somewhere.

Yep, it’s a problem in RT code and require fix, patches are
really welcome.


Lewis Bergman
Texas Communications
4309 Maple St.
Abilene, TX 79602-8044
Off. 325-691-3301
Cell 325-439-0533
fax 325-695-6841


Best regards, Ruslan.

In share/html/Ticket/Elements/ShowTransactionAttachments, here are the
changes I made:

@@ -138,13 +138,13 @@

         # if it's a text/html clean the body and show it
         if ( $message->ContentType =~ m{^text/(?:html|enriched)$}i

) {

  •            $content =
    
  •              $m->comp( '/Elements/ScrubHTML', Content => $content
    

);

  •            $m->out($content);
    

+# $content =
+# $m->comp( ‘/Elements/ScrubHTML’, Content => $content
);
+# $m->out($content);
}

         # if it's a text/plain show the body
  •        elsif ( $message->ContentType =~ m{^(text|message|text)}i )
    

{

  •        elsif ( $message->ContentType =~ m{^(text|message|text)}i
    

and not $message->Filename ) {

Your line numbers may vary, as I had made about 5 or so revisions before
this. Basically, I just commented out those three lines of code that
scrub and print HTML, and later, I said to only print out something that
doesn’t have a “filename”, which makes sense - anything that is a reply
or comment won’t have a filename, anything that is uploaded as an
attachment will. I’m just now noticing that the code above is
redundant, since I don’t do anything in the first block. So the
following should be able to replace all of the above:

only show content inline that isn’t an attachment

       if ( $message->ContentType =~ m{^(text|message|text)}i and

not $message->Filename ) {

            eval { $content = Text::Quoted::extract($content); };
            if ($@) { 1; }

            $m->comp(
                'ShowMessageStanza',
                Depth       => 0,
                Message     => $content,
                Transaction => $Transaction
             );
        }

Also, earlier in my revisions, I had disabled inline images by
commenting out this code:

elsif ( $message->ContentType =~ /^image//i ) {

$m->out(’<img src="’

. $AttachPath . ‘/’

. $Transaction->Id . ‘/’

. $message->Id

. ‘/">’ );

}

Eric Schultz
United Online