Doesn't reply to requestor

RT Users
#1

Hi list

Got a ticket where the requestor’s mail address is something like this.
test@something.com

Hi created a ticket in the queue “test”

Therefore test@something.com is listed as a watcher.

But when replying to the ticket this mail address isn’t listed under “On
Correspond Notify Requestors and Ccs with template Correspondence”

There is just nothing. So no answer will be send.

Is it because the mail address contains the same word as the queues
name?

Thanks and regards

Ruben

#2

Hi

Sorry for disturbing. Had a problem with some regex. Problem now solved.

Thx RubenVon: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Ruben
Lehmann
Gesendet: Montag, 17. Dezember 2007 11:21
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] doesn’t reply to requestor

Hi list

Got a ticket where the requestor’s mail address is something like this.
test@something.com

Hi created a ticket in the queue “test”

Therefore test@something.com is listed as a watcher.

But when replying to the ticket this mail address isn’t listed under “On
Correspond Notify Requestors and Ccs with template Correspondence”

There is just nothing. So no answer will be send.

Is it because the mail address contains the same word as the queues
name?

Thanks and regards

Ruben