Does Upgrading 2.x to 3.x involve schema changes?

RT Users
1

Hi,

I’m trying to upgrade an RT 2.0.14 system to 3.x. There has been
mention on this list of an upgrade tool available at www.fsck.com, but
I don’t see it up there now.

thanks,
Todd

2

Hello,

I’ve created several templates in local/html and trying to make Japanese
version of them. So I added new expressions into ja.po file like this:

msgid "Account Details"
msgstr “”

However, when I’m trying to print them like <&|/l&>Account Details</&> they
are still printed in English. Am I doing something wrong?

Any suggestions greatly appreciated.

Thanks!

3

Yes.

Todd Goldenbaum wrote:

I’m trying to upgrade an RT 2.0.14 system to 3.x. There has been
mention on this list of an upgrade tool available at www.fsck.com, but
I don’t see it up there now.

It’s hiding down in Index of /pub/rt/devel .

�|� Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

4

Yes.

Todd Goldenbaum wrote:

I’m trying to upgrade an RT 2.0.14 system to 3.x. There has been
mention on this list of an upgrade tool available at www.fsck.com, but
I don’t see it up there now.

It’s hiding down in Index of /pub/rt/devel .

Thanks-- I don’t see anything in that dir with ‘upgrade’ in the name–
what is the filename I’m looking for?

5

Todd Goldenbaum wrote:

Thanks-- I don’t see anything in that dir with ‘upgrade’ in the name–
what is the filename I’m looking for?

rt2-to-rt3-whatever-is-latest…
�|� Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

6

This is from the README for rt2-to-rt3 (the one with no version number)

This tool migrates your RT2 instance to an RT 3.0 instance. It
transfers:

Users
Groups
Queues
Rights
Tickets
Custom Fields (Formerly Keywords)
ACLs
BASIC Scrips

It does NOT automatically migrate:

Custom templates,
Custom Scrips,
Custom ScripActions,
Custom ScripConditions

Is there any documentation on how to migrate these last four items, or
do they have to be re-created from sratch?On Apr 5, 2004, at 5:15 PM, Phil Homewood wrote:

Todd Goldenbaum wrote:

Thanks-- I don’t see anything in that dir with ‘upgrade’ in the name–
what is the filename I’m looking for?

rt2-to-rt3-whatever-is-latest…

»|« Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

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