Does RT support binary attachments

RT Users
1

Just to confirm, does RT support non-text-only attachments? Such as PDF,
GIF, or Word.doc files?

I’m having difficulty finding a configuration that works with these types of
attachments, and I see that many others are having the same issues.

Some users are at the most current versions 3.0.6 or RT and Perl 5.8.1 and
still see the same behavior that I see at 3.0.2, so it seems this problem
has been around for a very long time.

I occurred to me that maybe I am overlooking the simple fact that this is
not a feature that is supported in RT, that attachments can only be simple
ASCII text files.

Can someone confirm this either way?

Thanks

2

Dan Evans wrote:

Just to confirm, does RT support non-text-only attachments? Such as PDF,
GIF, or Word.doc files?
What do you mean by “support”

RT can store any attachments, but in ticket history it shows up only
‘text/plain’ directly. For other MIME types there is hyperlink on right
side of the page to original attachment. So if you browser have pdf
plugin you could click on download link and read this doc.
Good luck. Ruslan.

I’m having difficulty finding a configuration that works with these types of
attachments, and I see that many others are having the same issues.
What problem you talking about? Truncating, corruption or anything else?

Some users are at the most current versions 3.0.6 or RT and Perl 5.8.1 and
still see the same behavior that I see at 3.0.2, so it seems this problem
has been around for a very long time.
We have RT 3.0.6 on Apache 1.28/mod_perl 1.27 and mySQL 4.0.x. Our
configuration handle any attachments up to 10Mb and drop bigger.

3

Thanks for the response.

The problem is corrupted files, larger than the original, but consistently
the same size. The problem requires a reboot of apache when using fastcgi,
but under mod_perl it is random. I have several virtual hosts, so I must
use fastcgi, so this creates a non-working environment.

I’ve also noticed some users are already at 3.0.6 and perl 5.8.1 and still
have the same problem.

The difference seems to be your using mod_perl.

Thanks again,
Dan

Just to confirm, does RT support non-text-only attachments? Such as
PDF, GIF, or Word.doc files?
What do you mean by “support”

RT can store any attachments, but in ticket history it shows up only
‘text/plain’ directly. For other MIME types there is hyperlink on right
side of the page to original attachment. So if you browser have pdf
plugin you could click on download link and read this doc.
Good luck. Ruslan.

I’m having difficulty finding a configuration that works with these
types of attachments, and I see that many others are having the same
issues.
What problem you talking about? Truncating, corruption or anything else?

Some users are at the most current versions 3.0.6 or RT and Perl 5.8.1
and still see the same behavior that I see at 3.0.2, so it seems this
problem has been around for a very long time.
We have RT 3.0.6 on Apache 1.28/mod_perl 1.27 and mySQL 4.0.x. Our
configuration handle any attachments up to 10Mb and drop bigger.

I occurred to me that maybe I am overlooking the simple fact that this
is not a feature that is supported in RT, that attachments can only be
simple ASCII text files.

Can someone confirm this either way?

Thanks

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