Does RT have an email address book option/solution?

I searched the Wiki and was no able to find the answer. If I missed it
please shoot me the link. But I checked the Wiki well.

Question:
Could RT have a local user profile address book of common emails,
ideally with an auto fill based on caching or a look up feature?

I noticed that People feature in the ticket menu does allow me to search
any prior emails or names that are in the RT system. Is it possible to
link into this for the CC: field when my techs are contacting a separate
party for additional information?

System background:
The RT system is running with Exchange as the primary mail service in
the company environment.

Current Idea on solution:
I was considering a local replication to the LDAP mail service on the RT
server but I was wondering if there is a simpler or better idea/solution.

Thanks In Advance,

-Mark Grob

Have you tried using Nicolas Chuche’s EmailCompletion module? (It’s
available from CPAN[1].)

It would give you the feature set you have detailed, minus the access to
Exchange and its address books.

[1] http://search.cpan.org/~nchuche/RTx-EmailCompletion-0.02/-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mark Grob
Sent: Wednesday, 13 June 2007 11:08 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Does RT have an email address book option/solution?

I searched the Wiki and was no able to find the answer. If I missed it
please shoot me the link. But I checked the Wiki well.

Question:
Could RT have a local user profile address book of common emails,
ideally with an auto fill based on caching or a look up feature?

I noticed that People feature in the ticket menu does allow me to search
any prior emails or names that are in the RT system. Is it possible to
link into this for the CC: field when my techs are contacting a separate
party for additional information?

System background:
The RT system is running with Exchange as the primary mail service in
the company environment.

Current Idea on solution:
I was considering a local replication to the LDAP mail service on the RT
server but I was wondering if there is a simpler or better
idea/solution.

Thanks In Advance,

-Mark Grob

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