Upon looking a bit farther, it seems as though setting a reminder, creates a new ticket?
Our ticket is id# 31
When I set a reminder, RT sent mail out as I mentioned before saying Ticket created by rcorbett and provided the url to the ticket as:
http://rt.dkp.com:8080/Ticket/Display.html?id=68
I searched for ticket id#68 and there is in fact a new ticket. In the link portal I see:
Refers to: (Create) 31: (Ray Corbett) Animation Distributor [open]
I am assuming the reminder is a ticket linked to the ticket it refers to? Is that how it works?
How do I suppress mail though so that mail is not sent out every time someone sets a reminder indicating a new ticket has been created?
[ARC]http://www.arcproductions.com/
Ray Corbett Technology Projects Manager
p: 416.682.5200 x5232 | f: 416.682.5209
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4
www.arcproductions.comhttp://www.arcproductions.com