Do reminders create a new ticket?

Upon looking a bit farther, it seems as though setting a reminder, creates a new ticket?

Our ticket is id# 31

When I set a reminder, RT sent mail out as I mentioned before saying Ticket created by rcorbett and provided the url to the ticket as:

I searched for ticket id#68 and there is in fact a new ticket. In the link portal I see:

Refers to: (Create) 31: (Ray Corbett) Animation Distributor [open]

I am assuming the reminder is a ticket linked to the ticket it refers to? Is that how it works?

How do I suppress mail though so that mail is not sent out every time someone sets a reminder indicating a new ticket has been created?


Ray Corbett Technology Projects Manager

p: 416.682.5200 x5232 | f: 416.682.5209
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4