Upon looking a bit farther, it seems as though setting a reminder, creates a new ticket?
Our ticket is id# 31
When I set a reminder, RT sent mail out as I mentioned before saying Ticket created by rcorbett and provided the url to the ticket as:
I searched for ticket id#68 and there is in fact a new ticket. In the link portal I see:
Refers to: (Create) 31: (Ray Corbett) Animation Distributor [open]
I am assuming the reminder is a ticket linked to the ticket it refers to? Is that how it works?
How do I suppress mail though so that mail is not sent out every time someone sets a reminder indicating a new ticket has been created?
Ray Corbett Technology Projects Manager