Do not send autoreply to certain emails

RT Users
1

Hi All

Is there a way I can setup my queue so that for certain email(s) it does
not create an autoreply? There are two cases where I need this

  1. When the email comes from a host and user@host is not a valid email
    address or has no valid INBOX to receive the reply.

  2. Another group–outside our control–also using RT to create ticket in
    our queue and the RT goes back-and-forth bouncing with autoreplies.

Thanks

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
“…there are two kinds of people: those who work and those who take the credit…try
to be in the first group;…less competition there.” - Indira Gandhi

2

Hi All

Is there a way I can setup my queue so that for certain email(s) it does
not create an autoreply? There are two cases where I need this

  1. When the email comes from a host and user@host is not a valid email
    address or has no valid INBOX to receive the reply.

  2. Another group–outside our control–also using RT to create ticket in
    our queue and the RT goes back-and-forth bouncing with autoreplies.

Thanks

I found the following two links contributed by Bruce Campbell

http://download.bestpractical.com/pub/rt/contrib/2.0/AutoReplySquelch.tgz
http://www.fsck.com/pub/rt/contrib/2.0/UpdateSquelch/

Will they work for RT 3.2.3?

Thanks

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
“…there are two kinds of people: those who work and those who take the credit…try
to be in the first group;…less competition there.” - Indira Gandhi

3

Hi All

Is there a way I can setup my queue so that for certain email(s) it does
not create an autoreply? There are two cases where I need this

  1. When the email comes from a host and user@host is not a valid email
    address or has no valid INBOX to receive the reply.

  2. Another group–outside our control–also using RT to create ticket in
    our queue and the RT goes back-and-forth bouncing with autoreplies.

Thanks

I found the following two links contributed by Bruce Campbell

download.bestpractical.com/pub/rt/contrib/ gone
http://www.fsck.com/pub/rt/contrib/2.0/UpdateSquelch/

Will they work for RT 3.2.3?

Has anyone tried the above autoreply scrips on RT 3.2.3? Those scrips
suppose to be the best solution I found so far to prevent autoreply for
certain emails and bouces that get missed by X-RT-Loop-Prevention(?)
header

Thanks

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
“…there are two kinds of people: those who work and those who take the credit…try
to be in the first group;…less competition there.” - Indira Gandhi