Do not send auto replies to one e-mail address

RT Users
1

Hi,

I’ve setup my asterisk with an IVR which allows customers to open
tickets by phone. These tickets are sent from an special internal e-mail
address. I don’t want RT to send an auto reply if an mail arrives sent
by this special address. What do I have to do to get this?

TIA
Matthias

MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany

voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info@mhcsoftware.de

HR Coburg: B2242
Geschï¿œftsfï¿œhrer: Matthias Henze

2

I’ve setup my asterisk with an IVR which allows customers to open
tickets by phone. These tickets are sent from an special internal e-mail
address. I don’t want RT to send an auto reply if an mail arrives sent
by this special address. What do I have to do to get this?

Edit the user, leave their username as their email address and blank
out their email address (you will need to search for the user as it
will be an unprivileged user and unlisted).

-kevin

3

I’ve setup my asterisk with an IVR which allows customers to open
tickets by phone. These tickets are sent from an special internal e-mail
address. I don’t want RT to send an auto reply if an mail arrives sent
by this special address. What do I have to do to get this?

Edit the user, leave their username as their email address and blank
out their email address (you will need to search for the user as it
will be an unprivileged user and unlisted).

Thanks Kevin, after I found out how to edit a “user” (as not all are
displayed in the list) I’ve removed the address and now it works as
expected.

MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany

voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info@mhcsoftware.de

HR Coburg: B2242
Gesch�ftsf�hrer: Matthias Henze