Do CC's get included when you create ticket in email

RT Users
1

If I send an email to support@domain.com, do the CC’s in the message get
added to the ticket as CC’s. They do not appear to do this, is this a
tunable parameter?

Ted Serreyn

2

Ted Serreyn wrote:

If I send an email to support@domain.com, do the CC’s in the message get
added to the ticket as CC’s. They do not appear to do this, is this a
tunable parameter?

Tunable like $ParseNewMessageForTicketCcs in config.pm?
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances