Do approval notification emails work in RT 4.0.1?

RT Users
1

I set up a CreateTickets scrip per the normal methods. The approval ticket
gets created and linked properly to the original ticket, but
new NewPending approval rule runs before the CreateTicket::PostProcess calls
AddLinks, thus NewPending::Prepare returns false.

Is this working for anyone else?

Thanks!

2

I set up a CreateTickets scrip per the normal methods. The approval ticket
gets created and linked properly to the original ticket, but
new NewPending approval rule runs before the CreateTicket::PostProcess calls
AddLinks, thus NewPending::Prepare returns false.

Is this working for anyone else?

Are you failing t/approval/basic.t ?

-kevin

3

No. :frowning:

For future reference how do you run just one unit test?On Tue, Sep 20, 2011 at 4:05 PM, Kevin Falcone falcone@bestpractical.comwrote:

On Tue, Sep 20, 2011 at 03:25:20PM -0400, Todd Chapman wrote:

I set up a CreateTickets scrip per the normal methods. The approval
ticket
gets created and linked properly to the original ticket, but
new NewPending approval rule runs before the CreateTicket::PostProcess
calls
AddLinks, thus NewPending::Prepare returns false.

Is this working for anyone else?

Are you failing t/approval/basic.t ?

-kevin

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4

Kevin,

Do you have any idea what might be wrong?

How can NewPending::Prepare even be successful if links are added silently
after tickets are created in CreateTickets ?On Tue, Sep 20, 2011 at 4:05 PM, Kevin Falcone falcone@bestpractical.comwrote:

On Tue, Sep 20, 2011 at 03:25:20PM -0400, Todd Chapman wrote:

I set up a CreateTickets scrip per the normal methods. The approval
ticket
gets created and linked properly to the original ticket, but
new NewPending approval rule runs before the CreateTicket::PostProcess
calls
AddLinks, thus NewPending::Prepare returns false.

Is this working for anyone else?

Are you failing t/approval/basic.t ?

-kevin

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA — September 26 & 27, 2011
  • San Francisco, CA, USA — October 18 & 19, 2011
  • Washington DC, USA — October 31 & November 1, 2011
  • Melbourne VIC, Australia — November 28 & 29, 2011
  • Barcelona, Spain — November 28 & 29, 2011
5

I found the problem. Someone had created a scrip that auto-opened all new
tickets. RT/Approval/Rule/NewPending has two conditions:

$self->OnStatusChange('open') and
eval { $T::Approving = ($self->TicketObj->AllDependedOnBy( Type =>

‘ticket’ ))[0] }

Since both were never true at the same time no notification was sent.On Tue, Sep 20, 2011 at 4:23 PM, Todd Chapman todd@chaka.net wrote:

Kevin,

Do you have any idea what might be wrong?

How can NewPending::Prepare even be successful if links are added silently
after tickets are created in CreateTickets ?

On Tue, Sep 20, 2011 at 4:05 PM, Kevin Falcone falcone@bestpractical.comwrote:

On Tue, Sep 20, 2011 at 03:25:20PM -0400, Todd Chapman wrote:

I set up a CreateTickets scrip per the normal methods. The approval
ticket
gets created and linked properly to the original ticket, but
new NewPending approval rule runs before the CreateTicket::PostProcess
calls
AddLinks, thus NewPending::Prepare returns false.

Is this working for anyone else?

Are you failing t/approval/basic.t ?

-kevin

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA — September 26 & 27, 2011
  • San Francisco, CA, USA — October 18 & 19, 2011
  • Washington DC, USA — October 31 & November 1, 2011
  • Melbourne VIC, Australia — November 28 & 29, 2011
  • Barcelona, Spain — November 28 & 29, 2011