Distinguishing between mail and web interface in a Scrip

RT Users
1

Hi,

I’m trying to figure out a way to have a scrip act differently based on
whether a transaction was based on an incoming e-mail or something done
from the web interface. Is there a hook for this?

(Perhaps check $self->TicketObj->Transactions->First->Message->First
for existance of a header named `Received’ via GetHeader method?
Has anybody tried that before? something like what’s shown at
http://www.soundwave.net/~wmono/rt/ but doing it this way sounds
a bit like a hack to me.)

Thanks,

-- Niels.
2

if ($self->TransactionObj->CreatorObj->Name eq ‘RT_System’) {
# created by system
} else {
# created by web interface
}On Tue, Aug 10, 2004 at 03:37:26PM +0200, Niels Bakker wrote:

Hi,

I’m trying to figure out a way to have a scrip act differently based on
whether a transaction was based on an incoming e-mail or something done
from the web interface. Is there a hook for this?

(Perhaps check $self->TicketObj->Transactions->First->Message->First
for existance of a header named `Received’ via GetHeader method?
Has anybody tried that before? something like what’s shown at
http://www.soundwave.net/~wmono/rt/ but doing it this way sounds
a bit like a hack to me.)

Thanks,

– Niels.

–

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Be sure to check out the RT wiki at http://wiki.bestpractical.com

3

Hi,

  • rt@chaka.net (Todd Chapman) [Tue 10 Aug 2004, 15:53 CEST]:

if ($self->TransactionObj->CreatorObj->Name eq ‘RT_System’) {
# created by system
} else {
# created by web interface
}

Doesn’t work (on 3.0.11); incoming mails $self->…->Name gets set
to the username associated with the From: header in the mail.

-- Niels.
4

Niels Bakker wrote:

Hi,

  • rt@chaka.net (Todd Chapman) [Tue 10 Aug 2004, 15:53 CEST]:

if ($self->TransactionObj->CreatorObj->Name eq ‘RT_System’) {

created by system

} else {

created by web interface

}

Doesn’t work (on 3.0.11); incoming mails $self->…->Name gets set
to the username associated with the From: header in the mail.

Use next hack:
$self->TransactionObj->Attachments->First->GetHeader(‘Received’);

RT WebUI doesn’t add this field to attachment header.