Distinguish between the comments in ticket

RT Users
1

Is there is a way to color code the different comments in the RT ticket
system? For example, if you want Customer Comments to appear differently
than your Own (in-house) Comments, how could we accomplish this?

2

Hi again List,

So, has this one been asked before? Oh, and I am running v. 3.2.2.

Also, can someone provide me with a link to the/a searchable archive?

Thanks,

KristopherFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kristopher
Lusk
Sent: Monday, May 08, 2006 9:15 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Distinguish between the comments in ticket

Is there is a way to color code the different comments in the RT ticket
system? For example, if you want Customer Comments to appear differently
than your Own (in-house) Comments, how could we accomplish this?

3

Searchable archive: http://lists.bestpractical.com/search.html

Eric Schultz
United OnlineFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
Kristopher Lusk
Sent: Monday, May 08, 2006 12:59 PM
To: ‘Kristopher Lusk’; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Distinguish between the comments in
ticket

Hi again List,

 

So, has this one been asked before?  Oh, and I am running v.

3.2.2.

Also, can someone provide me with a link to the/a searchable

archive?

Thanks,

Kristopher

 




From: rt-users-bounces@lists.bestpractical.com

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
Kristopher Lusk
Sent: Monday, May 08, 2006 9:15 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Distinguish between the comments in ticket

Is there is a way to color code the different comments in the RT

ticket system? For example, if you want Customer Comments to appear
differently than your Own (in-house) Comments, how could we accomplish
this?