Displaying Stalled tickets

I’d like to have a RT Display tickets that are stalled in

“25 highest priority tickets I own”
“25 newest unowned tickets”

What we want to happen is every time we send an email to a customer it
stalls the ticket, unless otherwise told to resolve. If possible we’d
also like stalled tickets to show up a different color from open
tickets. Is this possible?
Scott Benson
A1 Networks
(707)570-2021 x203