Displaying custom field with Ticket API

RT Users
1

We have a Global custom field called Search_Criteria in Ticket object.
I am using the following code snippet to display this Search_Criteria in the tickets.

Apparently the print line is not correct; but after searching the mailing lists and the wiki I cannot find the correct way to do this.
What is the correct way here?

my $ticketSql = “Requestor.Name = ‘$requestor’”;

my $tickets4Requestor = RT::Tickets->new(RT->SystemUser);
$tickets4Requestor->FromSQL($ticketSql);

while (my $request = $tickets4Requestor->Next ) {
print $request->CF.{Search_Criteria} . “\n”; ### ======> problem line.
}

Thanks
Srikumar

2

Use FirstCustomFieldValue method.

Regards, Ruslan. From phone.22.10.2011 0:54 пользователь “Srikumar Nair” srikumarp@fb.com написал:

We have a Global custom field called Search_Criteria in Ticket object.
I am using the following code snippet to display this Search_Criteria in
the tickets.

Apparently the print line is not correct; but after searching the mailing
lists and the wiki I cannot find the correct way to do this.
What is the correct way here?

my $ticketSql = “Requestor.Name = ‘$requestor’”;

my $tickets4Requestor = RT::Tickets->new(RT->SystemUser);
$tickets4Requestor->FromSQL($ticketSql);

while (my $request = $tickets4Requestor->Next ) {
print $request->CF.{Search_Criteria} . “\n”; ### ======> problem line.
}

Thanks
Srikumar

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3

Great. That works nicely.

Thanks Ruslan.From: Ruslan Zakirov <ruz@bestpractical.commailto:ruz@bestpractical.com>
Date: Sat, 22 Oct 2011 15:05:12 +0400
To: Srikumar Nair <srikumarp@fb.commailto:srikumarp@fb.com>
Cc: “rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com” <rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com>
Subject: Re: [rt-users] Displaying custom field with Ticket API

Use FirstCustomFieldValue method.

Regards, Ruslan. From phone.