Displaying Custom Field Information in message display

RT Users
1

Hi I am using RT 3.4.4 I have got some custom fields created, and have
enabled them with queues, however when I try and display the ticket
information, I get the custom field header under metadata, I don’t
actually see any of the custom fields. Any thoughts and suggestions
would be appreciated.

I have searched through the mailing lists and have made the changes to
Ticket/Update.html and Ticket/Display.html

I have also made the additions to callbacks, and have the below line in
RT_SiteConfig.pm
Set($CustomFieldsOnReply, 1);

Any thoughts and suggestions appreciated

TIA
Caroline

2

Custom Fields have their own permissions. You need to grant people the
right to view, modify, and/or administer them.

Joby Walker
ITI SSG, University of Washington

Caroline Fletcher wrote:

3

Custom Fields have their own permissions. You need to grant people the
right to view, modify, and/or administer them.

Joby Walker
ITI SSG, University of Washington

I have granted rights, Administrator has rights to do view, modify ,
administer, others have view and modify rights.

Regards
Caroline

4

Hi I am using RT 3.4.4 I have got some custom fields created, and have
enabled them with queues, however when I try and display the ticket
information, I get the custom field header under metadata, I don’t
actually see any of the custom fields. Any thoughts and suggestions
would be appreciated.

Could you clarify whether you mean Ticket or Transaction level custom
fields, and which type of screen you’re looking at? (URL)

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

"NPR has a lot in common with Nascar... we both turn to the left."
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