Displaying custom field in "RT at a glance"?

I need to display the value of a custom field for each ticket shown
on the “RT at a glance” page, which shows a predefined search named
"Search - My Tickets". I see how to add/remove columns, that part is
easy, but my custom field isn’t one of the choices. What am I doing
wrong?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

Dan Parsons wrote:

I need to display the value of a custom field for each ticket shown on
the “RT at a glance” page, which shows a predefined search named "Search

  • My Tickets". I see how to add/remove columns, that part is easy, but
    my custom field isn’t one of the choices. What am I doing wrong?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

Do you have the “SeeCustomField” right?

Mathew

Yes, and it’s granted to me, along with everything else.

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.On Dec 11, 2006, at 3:18 PM, Mathew wrote:

Dan Parsons wrote:

I need to display the value of a custom field for each ticket
shown on
the “RT at a glance” page, which shows a predefined search named
"Search

  • My Tickets". I see how to add/remove columns, that part is easy,
    but
    my custom field isn’t one of the choices. What am I doing wrong?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

Do you have the “SeeCustomField” right?

Mathew

Does anyone have any more information on this?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.On Dec 11, 2006, at 3:28 PM, Dan Parsons wrote:

Yes, and it’s granted to me, along with everything else.

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

On Dec 11, 2006, at 3:18 PM, Mathew wrote:

Dan Parsons wrote:

I need to display the value of a custom field for each ticket
shown on
the “RT at a glance” page, which shows a predefined search named
"Search

  • My Tickets". I see how to add/remove columns, that part is easy,
    but
    my custom field isn’t one of the choices. What am I doing wrong?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

Do you have the “SeeCustomField” right?

Mathew


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Dan;
CustomFields apply to queues, when constructing your search add the
Queue first, then you would notice the list of Custom fields appearing
at the bottom of Search fields criteria in Build.html, and then these
CFs will be available to be selected in the ShowColumns section.
Regards;
Roy

Dan Parsons wrote:

Thank you VERY much. That fixed it!

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.On Dec 12, 2006, at 8:37 AM, Roy El-Hames wrote:

Dan;
CustomFields apply to queues, when constructing your search add the
Queue first, then you would notice the list of Custom fields appearing
at the bottom of Search fields criteria in Build.html, and then these
CFs will be available to be selected in the ShowColumns section.
Regards;
Roy

Dan Parsons wrote:

Does anyone have any more information on this?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

On Dec 11, 2006, at 3:28 PM, Dan Parsons wrote:

Yes, and it’s granted to me, along with everything else.

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

On Dec 11, 2006, at 3:18 PM, Mathew wrote:

Dan Parsons wrote:

I need to display the value of a custom field for each ticket
shown on
the “RT at a glance” page, which shows a predefined search named
"Search

  • My Tickets". I see how to add/remove columns, that part is easy,
    but
    my custom field isn’t one of the choices. What am I doing wrong?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

Do you have the “SeeCustomField” right?

Mathew


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com