Displaying Comments in Templates

RT Users
1

{$Ticket->Transactions->First->Content()} displays the first comment
of a ticket in a template. Is there a way to get it to display the
last one?

Andy Harrison
(full headers for details)

2

{$Ticket->Transactions->First->Content()} displays the first comment
of a ticket in a template. Is there a way to get it to display the
last one?

–
Andy Harrison
(full headers for details)

I’m trying this snippet to get the last comment on a ticket. It
doesn’t display any errors, but the between the — dashes is blank in
the e-mail.

Template Content:

last comment:
{
my $resolution_comment;
my $Transactions = $Ticket->Transactions;
$Transactions->OrderBy( FIELD => ‘id’, ORDER => ‘DESC’ );
$Transactions->GotoFirstItem;
while (my $Transaction = $Transactions->Next) {
if ($Transaction->Type eq ‘Correspond’) {
$resolution_comment = $Transaction->First->Content;
last;
}
}
$OUT .= $resolution_comment;
$OUT;
}

Andy Harrison
(full headers for details)

3

I’m trying this snippet to get the last comment on a ticket. It
doesn’t display any errors, but the between the — dashes is blank in
the e-mail.

Template Content:

last comment:

{
my $resolution_comment;
my $Transactions = $Ticket->Transactions;
$Transactions->OrderBy( FIELD => ‘id’, ORDER => ‘DESC’ );
$Transactions->GotoFirstItem;
while (my $Transaction = $Transactions->Next) {
if ($Transaction->Type eq ‘Correspond’) {
$resolution_comment = $Transaction->First->Content;
last;
}
}
$OUT .= $resolution_comment;
$OUT;
}

I tried simplifying it and shortening it to:

{
$Ticket->Transactions->OrderBy( FIELD => ‘id’, ORDER => ‘DESC’ );
$Ticket->Transactions->GotoFirstItem;
$Ticket->Transactions->First->Content();
}

But that doesn’t cut it. $Ticket->Transactions->First->Content();
still shows the real first comment;

Any ideas?

Andy Harrison
(full headers for details)

4

Andy Harrison wrote:

last comment:

{
my $resolution_comment;
my $Transactions = $Ticket->Transactions;
$Transactions->OrderBy( FIELD => ‘id’, ORDER => ‘DESC’ );
$Transactions->GotoFirstItem;
while (my $Transaction = $Transactions->Next) {
if ($Transaction->Type eq ‘Correspond’) {
$resolution_comment = $Transaction->First->Content;
last;
}
}
$OUT .= $resolution_comment;
$OUT;
}

The “last” in the loop there sounds like exactly what you
don’t want…
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5

The “last” in the loop there sounds like exactly what you
don’t want…

Nope, that’s what I want. I want the comment that was filled out
while resolving the ticket.

Andy Harrison
(full headers for details)

6

The “last” in the loop there sounds like exactly what you
don’t want…

Oops, didn’t look at the quoted text closely enough. I put a working
snippet in the wiki.

Andy Harrison
(full headers for details)