Display Owner in SelfService

RT Users
1

Is it possible to have the owner displayed in the Self Service page, so
that people know who owns their ticket?
Chris

2

Is it possible to have the owner displayed in the Self Service page, so that people know who
owns their ticket?

Update your config to include the owner?
http://bestpractical.com/docs/rt/latest/RT_Config.html#DefaultSelfServiceSearchResultFormat

(many people dislike showing the owner to SelfService users since
SelfService users start pestering the owner out-of-band on the phone).

-kevin

3

Hey Kevin,
That seems to be for Search Results, not the ticket, and by default
that includes the OwnerName. I went to the ticket section of your link
and there does not seem to be anything similar

Set($DefaultSelfServiceSearchResultFormat, qq{
‘id/TITLE:#’,
‘Subject/TITLE:Subject’,
Status,
Requestors,
OwnerName});On 12/05/2013 03:04 PM, Kevin Falcone wrote:

On Wed, Dec 04, 2013 at 11:39:15AM -0500, Chris Lasater wrote:

Is it possible to have the owner displayed in the Self Service page, so that people know who
owns their ticket?

Update your config to include the owner?
RT Config - RT 5.0.5 Documentation - Best Practical

(many people dislike showing the owner to SelfService users since
SelfService users start pestering the owner out-of-band on the phone).

-kevin

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Chris Lasater | IT Consultant
Phone: +1.904.520.6046
Mobile: +1.407.902.6183
Email: Chris.Lasater@Oracle.com mailto:Chris.Lasater@oracle.com
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Jacksonville, FL US 32256

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4 
That seems to be for Search Results, not the ticket, and by

default that includes the OwnerName. I went to the ticket section
of your link and there does not seem to be anything similar

You didn’t specify what/where/how you wanted the Owner displayed.

If you want it on the SelfService/Display.html page you’ll need to use
a callback or otherwise modify the Display page.

-kevin