Display Owner in SelfService

Is it possible to have the owner displayed in the Self Service page, so
that people know who owns their ticket?
Chris

Is it possible to have the owner displayed in the Self Service page, so that people know who
owns their ticket?

Update your config to include the owner?
http://bestpractical.com/docs/rt/latest/RT_Config.html#DefaultSelfServiceSearchResultFormat

(many people dislike showing the owner to SelfService users since
SelfService users start pestering the owner out-of-band on the phone).

-kevin

Hey Kevin,
That seems to be for Search Results, not the ticket, and by default
that includes the OwnerName. I went to the ticket section of your link
and there does not seem to be anything similar

Set($DefaultSelfServiceSearchResultFormat, qq{
id/TITLE:#’,
Subject/TITLE:Subject’,
Status,
Requestors,
OwnerName});On 12/05/2013 03:04 PM, Kevin Falcone wrote:

On Wed, Dec 04, 2013 at 11:39:15AM -0500, Chris Lasater wrote:

Is it possible to have the owner displayed in the Self Service page, so that people know who
owns their ticket?

Update your config to include the owner?
RT Config - RT 5.0.3 Documentation - Best Practical

(many people dislike showing the owner to SelfService users since
SelfService users start pestering the owner out-of-band on the phone).

-kevin

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Email: Chris.Lasater@Oracle.com mailto:Chris.Lasater@oracle.com
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That seems to be for Search Results, not the ticket, and by

default that includes the OwnerName. I went to the ticket section
of your link and there does not seem to be anything similar

You didn’t specify what/where/how you wanted the Owner displayed.

If you want it on the SelfService/Display.html page you’ll need to use
a callback or otherwise modify the Display page.

-kevin