Display custom field on 'at a glance' page

RT Users
1

I am evaluating RT 3.2.2 but found that there is no longer an 'Area’
field for a queue. I tried to simulate it by using custom field on queue.

My question is, how can I display this field on the 'at a glance’
summary page? Since it is not a global custom field, I cannot just copy
the MyRequests and MyTickets to the local directory and modify them to
include ‘CustomField.Area’ in the ‘Format’ string.

Any solution or example code?

2

I am evaluating RT 3.2.2 but found that there is no longer an ‘Area’
field for a queue. I tried to simulate it by using custom field on queue.

My question is, how can I display this field on the ‘at a glance’
summary page? Since it is not a global custom field, I cannot just copy
the MyRequests and MyTickets to the local directory and modify them to
include ‘CustomField.Area’ in the ‘Format’ string.

Any solution or example code?

You’re asking to display queue-specific information in a
non-queue-specific form. Not a good idea. But as long as you’re
created a MyReq page that contains only tickets from a specific queue,
you can use something like:

my $CustomField = $QueueObj->CustomField( …your_cf_id… );

Then you can just print $CustomField->Name or any of the other
accessible methods.

Andy Harrison