I am evaluating RT 3.2.2 but found that there is no longer an 'Area’
field for a queue. I tried to simulate it by using custom field on queue.
My question is, how can I display this field on the 'at a glance’
summary page? Since it is not a global custom field, I cannot just copy
the MyRequests and MyTickets to the local directory and modify them to
include ‘CustomField.Area’ in the ‘Format’ string.
Any solution or example code?