Disallowing ticket creation in a certain queue from SelfService

RT Users
1

We have two queues in RT. All email-generated tickets go into General, and
we maintain a separate Repair queue for our repair department. Tickets are
created in that queue only by tech staff.

How can we prevent the Repair queue from appearing in the list of available
queues in the SelfService interface for unprivileged users?

-Tim

Tim Wilson
Twin Cities, Minnesota, USA
online: timwilson.info ph: 763.515.4960

2

We have two queues in RT. All email-generated tickets go into General, and we maintain a
separate Repair queue for our repair department. Tickets are created in that queue only by
tech staff.
How can we prevent the Repair queue from appearing in the list of available queues in the
SelfService interface for unprivileged users?

Ensure they don’t have SeeQueue and CreateTicket on that Queue. It’s
likely you granted CreateTicket globally to Unprivileged/Everyone and
then also leaked SeeQueue.

-kevin