Suppose you had a queue that was politically sensitive and required full
transparency - i.e. there are to be no private comments by ticket
owners/watchers, and all discussion is to be mailed back to the
requestor. How would you do this?
My naive idea was to take away comment privileges for the queue.
However, if you have the “Modify Ticket” privilege then you can comment
on it, and if I take away “Modify Ticket” then you won’t be able to do
otherwise useful things like report time worked or merge duplicate
tickets.
Suppose you had a queue that was politically sensitive and required
full transparency - i.e. there are to be no private comments by ticket
owners/watchers, and all discussion is to be mailed back to the
requestor. How would you do this?
Probably just a matter of configuring the appropriate Scrips and
ScripActions…
For full transparency you’d probably want to create a new ScripAction
entry called “Notify All” in the db table with ExecModule=Notify and
Argument=All (or All,Owner,OtherRecipients; I don’t know without looking
at the code whether passing All to Notify.pm sends mail to everyone or
just Requestors, Ccs and AdminCcs).
Then you can use that entry to create two new Scrips:
On Comment Notify All with template XXXX
On Correspond Notify All with template XXXX
You’d still be able to “Comment” on the tickets in this queue, but
everyone would get a copy of the comments.
Suppose you had a queue that was politically sensitive and required
full transparency - i.e. there are to be no private comments by ticket
owners/watchers, and all discussion is to be mailed back to the
requestor. How would you do this?
You’d still be able to “Comment” on the tickets in this queue, but
everyone would get a copy of the comments.
yeah, I’d just frob the permissions. If you can’t prevent people from
making comments (might be an RT bug) you can make them behave the same
as correspondence.
It’s not a bug, modify right includes reply and comment rights…
But DeleteTicket has been removed strangely, there was a patch…
Samuel-----Original Message-----
From: seph [mailto:seph@directionless.org]
Sent: Tuesday,16 December,2003 17:04
To: RT Users
Subject: [rt-users] Re: Disabling commenting for a queue?
Suppose you had a queue that was politically sensitive and required
full transparency - i.e. there are to be no private comments by
ticket owners/watchers, and all discussion is to be mailed back to
the requestor. How would you do this?
You’d still be able to “Comment” on the tickets in this queue, but
everyone would get a copy of the comments.
yeah, I’d just frob the permissions. If you can’t prevent people from making comments (might be an RT bug) you can make them behave the same as correspondence.
Suppose you had a queue that was politically sensitive and required
full transparency - i.e. there are to be no private comments by ticket
owners/watchers, and all discussion is to be mailed back to the
requestor. How would you do this?
You’d still be able to “Comment” on the tickets in this queue, but
everyone would get a copy of the comments.
yeah, I’d just frob the permissions. If you can’t prevent people from
making comments (might be an RT bug) you can make them behave the same
as correspondence.
Seems now I can “reply” but not “comment”, which is good.
However, I’d like also to be able to “resolve”, without
adding back the ability to “comment”. But I don’t
see a specific priv for that.
I don’t suppose there are docs that say specifically
what each of these privs do?
