Disabling autoreplies for one (or a minority of) queues?

I have a need to stop autoreplies for a couple of queues in our RT system.

I’ve found a couple of posts suggesting that creating a queue-specific
’Correspondence’ template that’s blank will disable autoreplies, but all
I get is the normal global autoreply. Looking at RT::Action::Autoreply,
I don’t see anything that looks at the content of the template either,
but I’m not too familiar with RT’s guts.

Is there some other part of this trick that I’m missing? (this is RT
3.6.4 on CentOS 4 with MySQL 4.1)

Thanks for any pointers,

Howie

You need to create a blank template called “Autoreply” in each queue
that you want to turn off autoreplies.On Mon, Jul 7, 2008 at 8:27 AM, Howard Jones howie@thingy.com wrote:

I have a need to stop autoreplies for a couple of queues in our RT system.

I’ve found a couple of posts suggesting that creating a queue-specific
’Correspondence’ template that’s blank will disable autoreplies, but all
I get is the normal global autoreply. Looking at RT::Action::Autoreply,
I don’t see anything that looks at the content of the template either,
but I’m not too familiar with RT’s guts.

Is there some other part of this trick that I’m missing? (this is RT
3.6.4 on CentOS 4 with MySQL 4.1)

Thanks for any pointers,

Howie


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Hi Howie,

To disable autoreplies, create a blank template in the desired queue(s) and
name it Autoreply.

Regards,
Gene

At 05:27 AM 7/7/2008, Howard Jones wrote:

I have a need to stop autoreplies for a couple of queues in our RT system.

I’ve found a couple of posts suggesting that creating a queue-specific
’Correspondence’ template that’s blank will disable autoreplies, but all
I get is the normal global autoreply. Looking at RT::Action::Autoreply,
I don’t see anything that looks at the content of the template either,
but I’m not too familiar with RT’s guts.

Is there some other part of this trick that I’m missing? (this is RT
3.6.4 on CentOS 4 with MySQL 4.1)

Thanks for any pointers,

Howie

Gene LeDuc, GSEC
Security Analyst
San Diego State University