Using request-tracker3 on Debian testing with the following packages:
request-tracker3 3.0.12-2
apache-perl 1.3.33-2
postgresql 7.4.7-6sarge1
perl 5.8.4-3
This was working just fine until a couple of weeks back, but now I’m
getting error/warning messages in the logs and mails are not getting
sent out when a ticket is created. The log messages are:
Dec 23 12:12:18 logging RT: Disabled User: 1 failed access check for
SeeQueue
(/usr/share/request-tracker3/lib/RT/Principal_Overlay.pm:228)
Dec 23 12:12:18 logging RT: Disabled User: 1 failed access check for
ShowScrips
(/usr/share/request-tracker3/lib/RT/Principal_Overlay.pm:228)
Dec 23 12:12:18 logging RT: Disabled User: 1 failed access check for
ShowScrips
(/usr/share/request-tracker3/lib/RT/Principal_Overlay.pm:228)
Dec 23 12:12:18 logging RT: Disabled User: 1 failed access check for
SeeQueue
(/usr/share/request-tracker3/lib/RT/Principal_Overlay.pm:228)
Dec 23 12:12:18 logging RT: Disabled User: 1 failed access check for
SeeQueue
(/usr/share/request-tracker3/lib/RT/Principal_Overlay.pm:228)
Dec 23 12:12:18 logging RT: Ticket 6054 created in queue ‘’ by
helpdesk (/usr/share/request-tracker3/lib/RT/Ticket_Overlay.pm:642)
The last message is specially odd – no queue name, but the ticket
does show up under the correct queue.
Looks like a permissions problem, but I can’t see anything amiss in
the web interface, and don’t know the RT database well enough to be
able to debug it. Any suggestions and help appreciated.
Regards,
– Raju
Raj Mathur raju@kandalaya.org http://kandalaya.org/
GPG: 78D4 FC67 367F 40E2 0DD5 0FEF C968 D0EF CC68 D17F
It is the mind that moves