we use rt since 3.something for our ticket system. Our customers are grouped and can’t “see” each other tickets. Works like charm for years.
During a data security audit a customer found out, that he can search for all users in user search, s he cannot see tickets of other users, but he can see at least the complete name an email.
We are forced by the data security guys to stop the user search.
And here my question: how ? I never found an option to limit who is able to search … I can modify source code but I’m in doubt the these changes will survive next update. Is there an “elegant” method to suppress user (and group) search ?
Many thanks in advance - Michael