Disable ticket creation failed message for unknown users

RT Users
1

Hi,

How do I stop RT replying to unknown users with the ‘ticket creation
failed’ message? I still want the ‘could not load valid user’ message
to go
to $OwnerEmail if possible. I just want email ticket creation requests
from unknown users to fail silently (for them).

I’ve tried creating a blank global AutoRejectRequest template, to no
avail. Actually, putting anything in AutoRejectRequest has no effect
on the content of the rejection message…

I’m using RT 3.6.3 with Postgres 8.1 on RHEL 5.

Thanks,

Charles Duffy

2

Hi,On Wed, Jul 23, 2008 at 11:00 AM, Charles Duffy charles.duffy@gmail.com wrote:

How do I stop RT replying to unknown users with the ‘ticket creation
failed’ message?

OK, I solved the problem by using a procmail recipe to dump all mail
coming from unknown users to a file,
rather than piping it to rt-mailgate. I now have to maintain this
recipe separately, so if anybody has a
better/simpler solution I’d be grateful to hear it. I suppose I could
autogenerate the recipe based on
information in the database…

Thanks,

Charles Duffy