Disable re-open

RT Users
1

Is there any way in RT3 to prevent users from reopening resolved tickets?

Thanks,

Jason Crocker
Arsenal Digital Solutions

2

Yeah, remove one of the permissions … (ReplyToTicket ??)

Vaguely remember something like this, because in the early days of RT2,
I had a problem granting this right to people, but my memory is hazy on
the priv, but I think thats it.

Please jump in and correct me if its not.

Cheers,

Simon.

Simon Woodward sw-lists@onyx.net
Onyx Internet

3

Lies, ModifyTicket I think.On Wed, 2003-05-07 at 15:57, Jason Crocker wrote:

Is there any way in RT3 to prevent users from reopening resolved
tickets?

Thanks,

Jason Crocker
Arsenal Digital Solutions
Simon Woodward sw-lists@onyx.net
Onyx Internet

4

Will they be able to modify the ticket while is still open if I disable
modify ticket?

Jason CrockerFrom: Simon Woodward [mailto:sw-lists@onyx.net]
Sent: Wednesday, May 07, 2003 11:11 AM
To: Jason Crocker
Cc: ‘rt-users@lists.fsck.com’
Subject: Re: [rt-users] Disable re-open

Lies, ModifyTicket I think.

5

Hi Jason,

Depends on the level you want them to be able to modify the ticket:

ModifyTicket grants:

change tickets’ subject, status, time worked, time left, priorities,
queue, dates, watchers, owner, and relationships to other tickets; add
comments and replies to tickets

however if you just want them to be able to reply to ticket, the
ReplyToTicket priv is enough.

I don’t know about your environment, but do you want users modifying all
that other stuff ??

Cheers,

Simon.On Wed, 2003-05-07 at 16:16, Jason Crocker wrote:

Will they be able to modify the ticket while is still open if I
disable modify ticket?

Jason Crocker

-----Original Message-----
From: Simon Woodward [mailto:sw-lists@onyx.net]
Sent: Wednesday, May 07, 2003 11:11 AM
To: Jason Crocker
Cc: ‘rt-users@lists.fsck.com’
Subject: Re: [rt-users] Disable re-open

Lies, ModifyTicket I think.

On Wed, 2003-05-07 at 15:57, Jason Crocker wrote:

Is there any way in RT3 to prevent users from reopening resolved
tickets?

Thanks,

Jason Crocker
Arsenal Digital Solutions
–
Simon Woodward sw-lists@onyx.net
Onyx Internet
Simon Woodward sw-lists@onyx.net
Onyx Internet

6

They need most of those permissions excluding the status change. Is that
possible?

Thanks,

Jason Crocker
Arsenal Digital SolutionsFrom: Simon Woodward [mailto:sw-lists@onyx.net]
Sent: Wednesday, May 07, 2003 11:22 AM
To: Jason Crocker
Cc: ‘rt-users@lists.fsck.com’
Subject: RE: [rt-users] Disable re-open

Hi Jason,

Depends on the level you want them to be able to modify the ticket:

ModifyTicket grants:

change tickets’ subject, status, time worked, time left, priorities,
queue, dates, watchers, owner, and relationships to other tickets; add
comments and replies to tickets

however if you just want them to be able to reply to ticket, the
ReplyToTicket priv is enough.

I don’t know about your environment, but do you want users modifying all
that other stuff ??

Cheers,

Simon.