Disable Queue Change in Bulk Update

1

Hi

I am trying to not allow users to change queue when doing a bulk update without being administrator, however I do not know how to include this in the RT config.

I tried this:


sub SetQueue {
    my $self  = shift;
    my $value = shift;

    unless ( $self->RoleGroup('Owner') ) {
        return ( 0, $self->("Permission Denied") );

This basically says require the user to be the Owner of the ticket, however this doesn’t work.

How would I specify USER GROUP permissions?

Thank you for your assistance.

2

What should users be able to update if they are not the owner of the ticket? You could try limit the modify rights users have to the owner of a ticket but that may not work if other users should be able to make changes to a ticket when not being the owner