Disable notification

Is there way to disable notification to users that arent allowed to Create ticket?

I got this reply from RT: “No permission to create tickets in the queue ‘QUEUE’”

Nobody know how disable this automatic mail?

I found that I can hack ticket.pm but I think there is better way to do this.De: Diaulas Castro
Enviada em: terça-feira, 29 de maio de 2012 17:15
Para: rt-users@lists.bestpractical.com
Cc: Diaulas Castro
Assunto: Disable notification

Is there way to disable notification to users that arent allowed to Create ticket?

I got this reply from RT: “No permission to create tickets in the queue ‘QUEUE’”

Is there way to disable notification to users that arent allowed to Create
ticket?

Only by hacking lib/RT/Interface/Email.pm or nearby files. I think it
was discussed a few times.

I got this reply from RT: “No permission to create tickets in the queue
’QUEUE’”

Best regards, Ruslan.

I’ve searched but nothing found.
Maybe some option like this would be good in future releases.

Thanks for your reply Ruslan.

-----Mensagem original-----De: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] Em nome de Ruslan Zakirov
Enviada em: segunda-feira, 25 de junho de 2012 10:24
Para: Diaulas Castro
Cc: rt-users@lists.bestpractical.com
Assunto: Re: [rt-users] Disable notification

Is there way to disable notification to users that arent allowed to
Create ticket?

Only by hacking lib/RT/Interface/Email.pm or nearby files. I think it was discussed a few times.

I got this reply from RT: “No permission to create tickets in the
queue ‘QUEUE’”

Best regards, Ruslan.

Is there way to disable notification to users that arent allowed to Create
ticket?

Only by hacking lib/RT/Interface/Email.pm or nearby files. I think it
was discussed a few times.

A few times :slight_smile: so it looks like a missing feature :-))

Perhaps I can work this around with a queue which does not generate auto
replies at all, bound to an other e-mail address. Is this possible?

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