Disable notification

RT Users
1

Is there way to disable notification to users that arent allowed to Create ticket?

I got this reply from RT: “No permission to create tickets in the queue ‘QUEUE’”

2

Nobody know how disable this automatic mail?

I found that I can hack ticket.pm but I think there is better way to do this.De: Diaulas Castro
Enviada em: terça-feira, 29 de maio de 2012 17:15
Para: rt-users@lists.bestpractical.com
Cc: Diaulas Castro
Assunto: Disable notification

Is there way to disable notification to users that arent allowed to Create ticket?

I got this reply from RT: “No permission to create tickets in the queue ‘QUEUE’”

3

Is there way to disable notification to users that arent allowed to Create
ticket?

Only by hacking lib/RT/Interface/Email.pm or nearby files. I think it
was discussed a few times.

I got this reply from RT: “No permission to create tickets in the queue
‘QUEUE’”

Best regards, Ruslan.

4

I’ve searched but nothing found.
Maybe some option like this would be good in future releases.

Thanks for your reply Ruslan.

-----Mensagem original-----De: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] Em nome de Ruslan Zakirov
Enviada em: segunda-feira, 25 de junho de 2012 10:24
Para: Diaulas Castro
Cc: rt-users@lists.bestpractical.com
Assunto: Re: [rt-users] Disable notification

Is there way to disable notification to users that arent allowed to
Create ticket?

Only by hacking lib/RT/Interface/Email.pm or nearby files. I think it was discussed a few times.

I got this reply from RT: “No permission to create tickets in the
queue ‘QUEUE’”

Best regards, Ruslan.

5

Is there way to disable notification to users that arent allowed to Create
ticket?

Only by hacking lib/RT/Interface/Email.pm or nearby files. I think it
was discussed a few times.

A few times :slight_smile: so it looks like a missing feature :-))

Perhaps I can work this around with a queue which does not generate auto
replies at all, bound to an other e-mail address. Is this possible?

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