Disable auto-reply to requestors for a queue on create

RT Users
1

Hi,

How to disable auto-reply to requestors on create for a queue?

Simon

2

No,

When I get a ticket to come in from someone in Active Directory it makes a
ticket for them and replies.

When I try to create a ticket in the GUI for someone not in AD as a requestor
it fails to create the ticket.

Vance Walsh
Network and Systems Administrator
Concord Academy - Concord, Mass.

3

How to disable auto-reply to requestors on create for a queue?

Just create an empty Autoreply template at the queue level for the
queue where you want it disabled