I would like to disable autoreplies to the requestor in the case where a
ticket is resolved in a specific queue. This is because the original
requestor address is another helpdesk (NOC) that does not want responses.
The scenario I’m working with is as follows:
- Ticket is created in Queue #1
- Ticket is moved to Queue #2 and resolved
Tickets resolved in Queue #1 must still generate autoreplies upon
resolution, but Tickets resolved in Queue #2 must not.
What would be the best way to configure this in RT3.6 (installed from the
Thanks in Advance,
There is no Spoon.